AedisPro

Invoices & Refunds

This section provides an overview of how AedisPro handles invoices, subscription charges, billing cycles, and refund eligibility. All subscriptions are billed monthly, and each invoice reflects your active plan, seat count, and any additional charges.

Invoices

Monthly Billing

  • AedisPro subscriptions renew automatically every month.
  • Invoices are generated at the start of each billing cycle.
  • Charges include the base subscription plus any additional seats added.

Where to Find Your Invoices

Navigate to Tenant Settings → Billing to view your billing history.

Each invoice includes:

  • Subscription details
  • Number of active seats
  • Billing period
  • Payment method
  • Tax details (if applicable)

Billing Dashboard: All invoices and billing history are accessible through your tenant's Billing Settings page for easy record keeping and expense tracking.

Payment Methods

  • Invoices are automatically charged to the saved payment method on your tenant account.
  • You can update your payment method at any time through the Billing Settings page.

Failed Payments

If a payment fails:

  • The system will retry the charge.
  • You will be notified to update your payment method.
  • If unresolved, your subscription may pause and user seats may be deactivated until payment succeeds.

Payment Reminder: Keep your payment method up to date to avoid service interruptions. Failed payments may result in temporary loss of access to your tenant and all user seats.

Refunds

General Refund Policy

AedisPro subscriptions and digital products are non-refundable.
Once a billing cycle begins and payment is processed, the subscription remains active until the end of that cycle.

Subscription Cancellation

  • You may cancel your subscription at any time.
  • Cancellation prevents future renewals but does not refund the current active billing period.
  • Your tenant and users will retain access until the end of the paid cycle.

Seat Adjustments

  • Removing or unassigning seats does not issue refunds for the current cycle.
  • Additional seats added mid-cycle remain active and billable until the next renewal.

Exceptional Refund Requests

Refunds may only be considered under rare circumstances such as:

  • Duplicate charges
  • Verified billing errors
  • Technical issues preventing use of the service

These cases must be reviewed by Support with appropriate documentation.

How to Request Refund Assistance

If you believe there is a billing mistake:

  1. 1. Go to Help → Contact Support
  2. 2. Provide your invoice number and a description of the issue
  3. 3. The billing team will review and respond with next steps

Summary

  • ✅ Invoices are generated monthly and accessible in your Billing Dashboard.
  • 🔄 Payments automatically renew unless the subscription is canceled.
  • ❌ Refunds are generally not provided for subscription periods already billed.
  • ⏰ Users retain access until the end of the paid cycle even after cancellation.
  • 🔍 Billing errors or duplicate payments may be reviewed case-by-case.

Need billing support? Our billing team is available to help with invoice questions, payment issues, or subscription management. Contact us through the Support section for personalized assistance.